Scorecards For Results: A Guide For Developing A Library Balanced Scorecard [Paperback]

Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993Harvard Business Reviewarticle. It involves matching a variety of measures with one or more expected valuesfrom each of four perspectives (financial, customer, internal process, and organizational readiness)tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.

&There is good information on vision and mission statements and clear definitions of the different kinds of performance measures& The author makes a good point about making the effort to share the scorecard with stakeholders. Library Media Connection

Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries&.Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text. Library Journal

Foreword
Introduction
Chapter 1: What is a Balanced Scorecard?
Chapter 2: The Library Scorecard
Chapter 3: A Sugge