Show Me the Money How to Determine ROI in People, Projects, and Programs [Hardcover]

From IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is increasing in every organization and department. Now the world’s leading experts on ROI distill their years of experience and research into proven step-by-step tools for determining the value of any project before, during, and after implementation. Jack and Patti Phillips even show how to measure and place value on intangible qualities like leadership, creativity, customer loyalty, employee engagement, and more.

Show Me the Moneyprovides a comprehensive system that enables business leaders, analysts, and consultants to make the case for their projects and get buy-in at the beginning, refine them during development, and communicate the ultimate results to all stakeholders once the projects are completed. Easy to read and fortified with case studies, checklists, tips, and tools,Show Me the Moneyclarifies and resolves the mystery surrounding the allocation of monetary values.Preface
Acknowledgments
Chapter 1: The Value Evolution
Chapter 2: The ROI Methodology: A Brief Overview
Chapter 3: Project Needs and Objectives: Ensuring Business Alignment
Chapter 4: Reaction and Perceived Value
Chapter 5: Learning and Confidence
Chapter 6: Application and Implementation
Chapter 7: Impact and Consequences
Chapter 8: Isolation of Project Impact
Chapter 9: Show Me the Money: Converting Data to Money
Chapter 10: The Intangible Measures
Chapter 11: Project Costs and Calculating ROI
Chapter 12: The Business Case: Forecasting Value, Including ROI
Chapter 13: Results Reporting
Chapter 14: Implementing and Sustaining ROI
Notes
Index
About the Authors“Show Me the Moneyanswers the accountability questions for any program, project, or meeting. [It] provides a comprehensive method for showing the monetary success of meetings or events—or any program in any lS;