This book presents an innovative method of how to select a leader based on system engineering concepts and the voice of the customer from Total Quality Management.
1. Investigating the Leader Selection Process.
2. Classification of Leadership Styles.
3. The Matrix of Change and Total Quality Management.
4. Case Study: Yahoo!
5. Advances in Leadership Development.
The old clich? states that not every manager is a leader, but the more important part of that sentiment is that to be a good manager, one has to be a good leader. This perception is because good managers do more than manage. They have to lead by inspiration, they have to lead by example, and they have to lead through the best times for their organizations as well as the absolute worst times.
A Systematic Guide to Leadership Selection Using Total Quality Management Techniques identifies the application gap and presents a methodology based on Total Quality Management (TQM) to support the guidance of a process to select leadership (at any level of the organization). A modification to the House of Quality and a product of the Massachusetts Institute of Technology is presented and discussed as the core of a leader selection process. Two case studies are used to reinforce the concepts and applications. Finally, the book introduces some experiments for leadership development using virtual worlds and ends with a note for the future using the metaverse and digital twins for leadership.
The book is intended for professionals and executives wanting to learn more about leader selection, engineering and business students, directors of human resources, and researchers in the field of leadership.
Luis Rabelo, PhD
Luis Rabelo, PhD, was the NASA EPlc&
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