Total Performance Scorecard [Hardcover]

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines the Balanced Scorecard model with the learning organization theory.

The TPS contains a personal balanced scorecard, which is tied to an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well, and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback, and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture that supports integrity, personal growth, learning, and open communication. Nirvana!Preface
1. Introduction
Part one: The Foundations of Total Performance Scorecard
2. Total Performance Scorecard
The TPS-ConceptThe Balanced Scorecard
The TPS-Cycle
3. Formulating the Balanced Scorecard
Formulating the Personal Balanced Scorecard
Formulating the Organizational Balanced Scorecard
4. Communicating with and Linking the Balanced Scorecard Communicating the Balanced Scorecard
Linking the Balanced Scorecard
5. Improving
Process Selection
Process Evaluation
Process Improvement
Personal Improvement
6. DevelopingIntroduction
Result Planning
Coaching
Appraisal
Job-Oriented Competence DevellÃ-