The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches [Paperback]

The Training Measurement Book offers managers, executives, and training and human resource professionals a method for measuring their investments in a way that provides information that is both actionable, credible, and meaningful to corporate leaders. Using the methods outlined in this important resource, you can free yourself from traditional, often cumbersome measurement models and put in place pragmatic, useful, and easy-to-implement approaches for measuring training activities.

Introduction 1

The Challenge of Training Measurement 1

Need for New Measurement Models 3

Structure of This Book 6

Methodology for This Research 9

A Personal Comment 10

Chapter 1: General Principles of Training Measurement 13

1. Measurement Should Deliver Actionable Information 13

2. A Measurement Program Should Not Be Designed to Cost-Justify Training 20

3. Measure Training as a Support Function 22

4. A Measurement Program Must Meet the Needs of Multiple Audiences 26

5. Measurement Should Be a Process, Not a Project 27

6. The LMS Is a Foundation for Measurement 31

7. Dedicate Resources 33

8. Start Simply and Evolve Over Time 34

Chapter 2: The Pros and Cons of Using ROI 37

ROI Analysis Assumes That Training Is Treated as an Investment 38

In-Depth ROI Measurements Are Often Diffi cult to Believe 42

In Concept, the ROI of Training Should Be Extraordinarily High 44

It is Very Difficult to Correlate Outcomes Specifically to Training 46

How Do You Make ROI Actionable? 48

Use of Potential ROI During Performance Consulting 48

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