Transforming Leadership, Improving the Patient Experience: Communication Strategies for Driving Patient Satisfaction [Paperback]

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience.

Chapter 1.Introduction - Bridging the Intention-Action Gap?Chapter 2.Provider-Patient Communication - Evidence from the Field?Chapter 3.The Critical Nature of the Nurse-Patient Relationship?Chapter 4. Board Leadership and Stakeholder Engagement?Chapter 5.?Communicating Quality - Hospital Leadership and Performance Outcomes?Chapter 6.Nursing Leadership and the Patient Experience?Chapter 7.Engaging Hospital Boards in Patient Safety and Quality of Care??Chapter 8.Shared Leadership and the Patient Experience?Chapter 9.The Nurse Executive Professional Development?Chapter 10.Conclusion - Leadership Practices to Improve the Patient Experience?

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction.

Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though lG