Translating Systems Thinking into Practice: A Guide to Developing Incident Reporting Systems [Paperback]

1. Systems Thinking and Incident Causation. 2. Systems Thinking and Incident Analysis. 3. A Process Model for Developing an Incident Reporting System. 4. Understanding the Context. 5. Identifying the Needs and Priorities of End Users. 6. Adapting Accimap for Use in an Incident Reporting System. 7. Evaluating Reliability and Validity. 8. Designing a Prototype Incident Reporting System. 9. Evaluating Usability. 10. Evaluating Data Quality. 11. Outputs from the Development Process  UPLOADS. 12. Analyzing Incident Data. 13. Designing Incident Prevention Strategies. 14. Lessons Learned, Future Research Directions, and the Incident Reporting Systems of Tomorrow. Appendix A. UPLOADS Contributing Factor Classification Scheme. Appendix B. Examples of Coding Tasks for Reliability and Validity Assessments. Appendix C. UPLOADS Incident Report Form. Appendix D. Training Manual: The UPLOADS Approach to Accident Analysis.

The book describes how to formally evaluate incident reporting systems to determine whether they meet these requirements.

Systems thinking tells us that human error, violations and technology failures result from poorly designed and managed work systems. To help us understand and prevent injuries and incidents, incident reporting systems must be capable of collecting data on contributory factors from across the overall work system, in addition to factors relating to the immediate context of the event (e.g. front-line workers, environment, and equipment).

This book describes how to design a practical, usable incident reporting system based on this approach. The book contains all the information needed to effectively design and implement a new incident reporting system underpinned by systems thinking. It also provides guidance on how to evaluate and improve existing incident reporting systems so they are practical for users, collect good quality data, and rl£‘