This book shows you how to profit in the growing telemarketing boom. It is the most sophisticated telemarketing guidebook available. Written in a lively way, this book will sharpen your skills immediately.Dr. Gary S. Goodmanis the creator of Best Practices in Negotiation, a top-rated course that he conducts at U.C. Berkeley and UCLA Extension, and on a custom basis, for corporations and organizations, worldwide. He is author of more than a dozen books, includingDr. Gary S. Goodman's 77 Best Practices In Negotiation.