The ABCs of Effective Feedback A Guide for Caring Professionals [Hardcover]

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities?productive conversation.
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.

Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.1. Making the Business Case
2. The Many Faces of Feedback
3. Initiating Feedback
4. Formulating Truths
5. Exchanging Messages
6. Evaluating the Feedback Process and Outcomes
7. Leadership and Feedback
8. Evolutionary Change with Revolutionary Effects: A Case Study
9. Axioms and Tips
10. The Truth of the Consequences The ABCs of Effective Feedback emphasizes what we already suspect is true: poorly managed feedback in the health care setting is at the heart of most personal and organizational problems. --Aspen's Advisory for Nurse Executives

An essential tool fol31