Advanced Operations Management [Paperback]

In the fast changing business and financial markets, the role of operations manager is crucially important to any organisation.  As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases. 

This book follows on from Fundamentals of Global Operations Management, 2e (0470026537).   Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost-effectively. He covers the key aspects of the role, which include managing risk, people and clients.

Preface xvii

About the author xix

1 THE CHALLENGE 1

The profile of operations 2

Operations is a business 3

The challenge of change 5

The challenge of management style 7

The challenge of global markets 8

The challenge of personal goals 10

The challenge of dealing with events 10

2 THE MANAGEMENT PHILOSOPHY 13

Reporting lines 19

3 THE MANAGEMENT OF RISK 23

Market risk 26

Characteristics of the products used 27

Management risk 27

Inadequate procedures and controls 27

Information or reporting risk 28

Market or principal risk 28

Credit or counterparty risk 30

Operational risk 31

Means of reducing settlement risk 33

Personnel/HR risk 35

Liquidity risk 36

Systemic risk 37

Financial or trels