The authors of this book provide a comprehensive diagnosis of the increasing number of problems afflicting the performance of business and other institutions. These problems are defined as `people problems' - springing from the behaviour of those who manage as much as those who do the work. The traditional solutions - coercion, percentage staff reductions across the board, sharing of information, the `quick fix' - are examined and found wanting.
Ketchum and Trist look beyond `people problems' to the organization of work, and concentrate on the mismatch between the characteristics of people and the organizational characteristics of workplaces. From this point they propose their own model of organizational change, backed upThe authors of this book provide a comprehensive diagnosis of the increasing number of problems afflicting the performance of business and other institutions. These problems are defined as `people problems' - springing from the behaviour of those who manage as much as those who do the work. The traditional solutions - coercion, percentage staff reductions across the board, sharing of information, the `quick fix' - are examined and found wanting.
Ketchum and Trist look beyond `people problems' to the organization of work, and concentrate on the mismatch between the characteristics of people and the organizational characteristics of workplaces. From this point they propose their own model of organizational change, backed upPART ONE: INERTIA IN CRISIS
Understanding the Problem
Designing `Good' Work
The Beginnings
Organizational Paradigm and Paradigm Shift
A Whole New Way of Thinking
PART TWO: CENTER-OUT: A NEW CHANGE MODEL
Senior Managers Appreciate
The Work of the Second Echelon
Moving the Change Effort to the Periphery
PART THREE: NEW PLANT STARTUPS
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