Application Management Challenges - Service Creation - Strategies [Paperback]

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management
Application management in regard to cloud computingProf. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.
A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
Application Management chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic managemló-