Assertiveness and Diversity [Hardcover]

The book explores the relationship between assertiveness and diversity. The case studies and personal stories illustrate how individuals, teams, and organizations can make a difference and make it possible for everyone to be valued for who they are respected for what they do.PART I: OVERVIEW PART II:?WHAT IS ASSERTIVENESS? Philosophy of Assertiveness Positive Self-Assertion Assertive Communication Assertive Relationships Managing Conflict Dealing with Bullying PART III: WORKING WITH PERSONALITY DIFFERENCES Models for Working with Personality Differences Using the MBTI Using FIRO-B Belbin Team Roles The Learning Cycle and Learning Styles PART IV: MULITCULTURAL DIFFERENCES, DIFFERENCES OF SEXUAL ORIENTATION, AND GENDER DIFFERENCE Multicultural Differences Differences in Sexual Orientation Gender Difference Working with Multicultural Differences PART V: ASSERTIVENESS AND DIVERSITY IN ORGANIZATIONS Making the Business Case for Diversity Meeting the Work-Life Balance Needs of Employees Corporate Ombuds Workplace Counseling The Power of Assertive Relationships 360 Review Feedback Assertive Leadership Coaching Promoting Happiness at Work Conclusions

'A powerful and engaging book that combines straightforward practicality with a rare wisdom and insight into human relationships - a must-read for leaders, coaches and change agents.' David Birch, Business Director, Ashridge Business School

'Anni Townend truly lives the values and beliefs of assertiveness and diversity which makes this book a convincing and contemporary treasure-trove of both theory and best practice for all individuals in organisations who aspire to be their 'best selves.'' Stephanie Parry, Managing Director, Wexford Executive Coaching

'It's refreshing to come across a book which recognises that genuine assertiveness comes not from cobbling a few 'tools and techniques' together, but from true self-awareness. This comprehensive tour of personality and other models givlóâ