CSCW Requirements and Evaluation [Paperback]

There is a rapidly-growing commercial awareness of the need for evaluation in CSCW as major producers push to get cooperative technology taken up in commercial organisations. CSCW Requirements and Evaluation looks at ways of evaluating how well computer systems meet the requirements of organisations and their workforces, and establishing how effective, efficient and satisfactory they are for the actual users. It provides an integrated framework for assessment which reflects both practical and academic perspectives. Descriptions of various methods are given, along with examples of their commercial application and specific case studies. Containing contributions from leading authorities in the field, this book will be welcomed by scientists and practitioners involved in organisational research, CSCW, information and business systems, and HCI.1 Introduction.- 2 CSCW and Requirements Analysis: Requirements as Cooperation/Requirements for Cooperation.- 2.1 Introduction.- 2.2 Promoting Cooperation in Requirements.- 2.2.1 Conditions for Cooperation.- 2.2.2 Facilitating Cooperation.- 2.3 Cognitive Mapping.- 2.4 Empirical Results.- 2.5 Conclusion.- 3 Theyre Supposed to be Fixing it: Requirements and System Redesign.- 3.1 Introduction.- 3.2 The nth Phase in the Requirements Process?.- 3.3 Considering Systems in Use.- 3.3.1 The Technology Resources Centre.- 3.3.2 Requirements.- 3.3.3 Policy vs. Process.- 3.4 The Bank.- 3.5 Conclusion: Requirements and Configuring the User.- 4 Cooperation, Requirements Analysis and CSCW.- 4.1 Introduction.- 4.1.1 Designing Usable Systems.- 4.2 Approaches to Requirements Analysis.- 4.2.1 Traditional Approaches.- 4.2.2 Participation.- 4.2.3 The Design Team.- 4.2.4 Group Sessions.- 4.3 Characteristics of Group Session Approaches.- 4.3.1 Communication Between Group Members.- 4.3.2 Sharing of Information.- 4.3.3 Coordination and Control of Shared Objects.- 4.3.4 Sharing of Workspace.- 4.3.5 Organisatl“&