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Customer Evaluations of Service Failure and Recovery Encounters [Paperback]

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  • Category: Books (Business & Economics)
  • Author:  Sch?fer, Klaus
  • Author:  Sch?fer, Klaus
  • ISBN-10:  3867467439
  • ISBN-10:  3867467439
  • ISBN-13:  9783867467438
  • ISBN-13:  9783867467438
  • Pages:  284
  • Pages:  284
  • Binding:  Paperback
  • Binding:  Paperback
  • Pub Date:  01-Jun-2012
  • Pub Date:  01-Jun-2012
  • SKU:  3867467439-11-MPOD
  • SKU:  3867467439-11-MPOD
  • Item ID: 101660491
  • List Price: $63.50
  • Seller: ShopSpell
  • Ships in: 2 business days
  • Transit time: Up to 5 business days
  • Delivery by: Jun 21 to Jun 23
  • Notes: Brand New Book. Order Now.
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