Dialogue Mapping Building Shared Understanding of Wicked Problems [Paperback]

In contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.Preface.

Acknowledgements.

Part I.

Chapter 1: Wicked Problems and Social Complexity.

Chapter 2: Building Shared Understanding.

Chapter 3: The Dialogue Mapping Experience.

Part II.

Chapter 4: IBIS: A Tool for All Reasons.

Chapter 5: The Dialogue Mapping Listening Cycle.

Part III.

Chapter 6: Question Types.

Chapter 7: Three Moves of Discourse.

Chapter 8: Limits of Dialogue Mapping.

Chapter 9: Decisions, Decisions.

Appendix.

References.

Index.

Jeffrey Conklin is a lifelong student of organizational communication and collaboration, and the tools that support them.  As Director of CogNexus Institute he remains active as a practitioner of dialogue mapping, although his main joy is teaching dialogue mapping as the art and science of creating shared understanding.Dialogue mapping reflects a new approach to meetings and collaboration, in which collective intelligence is achieved through framing powerful questions and rigorous and systematic exploration of their possible answers.  A key insight of this approach is that shared display of the dialogue map promotes