E-Government and Websites A Public Solutions Handbook [Hardcover]

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: * Online fiscal transparency * Performance reporting * Improving citizen participation * Privacy issues in e-governance * Internet voting * E-government at the local level

Series Editor's Introduction, Marc Holzer  Introduction  Part 1  1. E-Government and Public Relations: It's the Message, Not the Medium Mordecai Lee  2. Understanding and Measuring Online Fiscal Transparency Jonathan B. Justice, John G. McNutt, and Edward S. Smith  3. Improving the Effectiveness of E-Reporting in Government with the Concept of Multiple-Accountability Thomas J. Greitens and M. Ernita Joaquin  4. Global Trends in E-Performance Reporting Marc K. Fudge  Part 2  5. A Critical Analysis of the Potential of ICTs for Democracy and Governance Matthias Finger  6. Keys to E-Governance: Technology or Civil Society? Robert J. Dickey and Sejeong Park  7. Improving Citizen Participation via E-Government: The Why and How Yueping Zheng anlS0