The Emotionally Intelligent Nurse Leader [Paperback]

The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.

Preface ix

About the Author xi

Introduction xiii

PART ONE: Understanding Emotional Intelligence

1. An Age-Old, New Kind of Nursing Intelligence 3

2. Emotions in a Techno-Illogical Age 20

3. Emotional Intelligence and Leadership 42

PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example

4. Leaders Who Create 69

5. Leaders Who Share a Vision 93

6. Leaders Who Set an Example 119

PART THREE: Intelligent Transfer of Information

7. Downloading: Honing Emotional Intelligence 141

8. Uploading: Coaching Emotional Intelligence 163

9. Weathering a Crash: Conflict Resolution in the Health Care EnvironmlÓP