E-Service Intelligence Methodologies, Technologies and Applications [Paperback]

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. E-Service Intelligence integrates intelligent techniques into e-service systems for realizing intelligent internet information searching, presentation, provision, recommendation, online system design, implementation, and assessment to internet users. This book offers a thorough introduction and systematic overview of the new field and covers the state-of-the-art of the research and development in E-Service Intelligence ranging from e-services and/or intelligent techniques to web information presentation, search, and mining, to personalization, privacy, and trust in e-services, to e-service evaluation, optimization and knowledge discovery, and to intelligent e-service system developments.

E-Services and Intelligent Techniques.- E-Service Intelligence: An Introduction.- Rough Sets and Conflict Analysis.- Rough Ontology Mapping in E-Business Integration.- Concept-based Semantic Web Search and Q&A.- E-Service Composition Tools from a Lifecycle Perspective.- Web Information Presentation, Search, and Mining.- Web Information Representation, Extraction, and Reasoning based on Existing Programming Technology.- Techniques and Technologies Behind Maps of Internet and Intranet Document Collections.- Exchange Rate Modelling for E-Negotiators Using Text Mining Techniques.- A Similarity-aware Web Content Caching Scheme and Agentbased Web Document Pre-fetching.- Representl3–