The Handbook of Crisis Communication [Paperback]

• Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina
• Explores the key emerging areas of new technology and global crisis communication
• Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Preface xxvii

Acknowledgments xxix

Introduction 1
Robert L. Heath

Part I Crisis and Allied Fields 15

1 Parameters for Crisis Communication 17
W. Timothy Coombs

2 Crisis Communication and Its Allied Fields 54
W. Timothy Coombs

3 Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years 65
Seon-Kyoung An and I-Huei Cheng

Part II Methodological Variety 91

Case Studies

4 Organizational Networks in Disaster Response: An Examination of the US Government Network’s Efforts in Hurricane Katrina 93
Gabriel L. Adkins

5 Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine’s Day 2007 Crisis 115
Gregory G. Efthimiou

Textual Analysis

6 The Press as l3Å