The
Handbook of Public Services Management
brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues.List of Figures.
List of tables.
List of contributors.
Preface.
Introduction.
Part I: Evaluating Public Services. .
1. Evaluating the Performance of Central Government: John Brown.
2. Assessing the Performance of Schools: Brian Wilcox.
3. Evaluating Health Services: from Value for Money to the Valuing of Health Services: Andrew F. Long.
4. The Audit Commission: Mary Henkel.
5. An Overview of the Use of Performance Indicators in Local Government: David Burningham.
Evaluating Public Services: Reflections: Stephen Harrison and Christopher Pollitt.
Part II: Controlling Public Service Professionals. .
6. Controlling Doctors: Brain Edwards.
7. The Case of Local Authority Social Workers: Alan Butler.
8. The Management of Staff: the Case of the London Fire Brigade: Graham Salaman.
Controlling Public Service Professionals: Reflections: Stephen Harrison and Christopher Pollitt.
Part III: New Approaches to Resource Management. .
9. Local Management of Schools; a New System of Resource Allocation and Accountability: Rosalind Levacic.
10. Resource Management in Universities: John Sizer.
11. The Civil Service and The Financial Management Initiatives: Andrew Grey and Bill Jenkins.
12. Changes in Resource Management in the Social Services: Norman Warner.
13. RlóÑ
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