Hotel Front Office Management [Hardcover]

The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry.? Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.? This latest edition of Hotel Front Office Management continues to encourage students to take an active role in applying these concepts to the exciting world of hotel operations. The emphasis on management continues to play a central role in Hotel Front Office Management, Fifth Edition.? The texts structure will assist students as they prepare for positions as entry-level managers.? The logical presentation of chapters in order of operations - overview of Lodging Hospitality; tour of the Front Office, review of the Guest Cycle, and analysis of Guest Services - allows students to gain insight into a front office manager's role in the hotel.

Preface xi

Acknowledgments xvii

Chapter 1 Introduction to Hotel Management 1

Founders of the Hotel Industry 2

Historical Developments 5

Overview of the Hotel Industry 12

Types of Lodging Facilities 14

Market Orientation 17

Sales Indicators 17

Levels of Service 20

Business Affiliations 21

Trends That Foster Growth 27

Career Development 31

Solution to Opening Dilemma 35

Chapter Recap 35

End-of-Chapter Questions 36

Notes 38

Key Words 40