How to Analyze Talk in Institutional Settings A Casebook of Methods [Paperback]

Three approaches to analyzing institutional talk are introduced by internationally-recognized experts: Conversation Analysis, Discursive Psychology and Critical Discourse Analysis. The main section of the book ( Applications ) illustrates these approaches by taking the reader through the process of analysis in such instances as how pilots talk in aircraft cockpits, how computer helpdesks work and how political speeches are constructed. Finally, the book opens up some theoretical and methodological controversies that occupy practitioners today. In this way, readers are introduced to the most recent ways of seeing how talk is critical to making the modern world work.

Preface Alec McHoul and Mark Rapley I. Approaches 1. Applied Conversation Analysis Paul ten Have (University of Amsterdam) 2. Discursive Psychology Derek Edwards and Jonathan Potter (Loughborough University) 3. Critical Discourse Analysis Norman Fairclough (Lancaster University) II. Applications 4. Discovering Order in Opening Sequences: Calls to a Software Helpline Carolyn Baker, Mike Emmison (University of Queensland) and Alan Firth (?lborg University) 5. Understanding Who's Who in the Airline Cockpit: Pilots' Pronominal Choices and Cockpit Roles Maurice Nevile (Australian National University) 6. Reporting a Service Request Ann Kelly (University of Queensland) 7. Applying Membership Categorisation Analysis to Chat-room Talk Rhyll Vallis (University of Queensland) 8. Investigating the 'Cast of Characters' in a Cultural World Kathy Roulston (University of Queensland) 9. Whose Personality is it Anyway? The Production of 'Personality' in a Diagnostic Interview John Lobley (Lancaster University) 10. Howard's Way: Naturalising the New Reciprocity Between the Citizen and the State Karen Herschell (University of Queensland). 11. History as a Rhetorical Resource: Using Historical Narratives to Argue and Explain Martha Augoustinos (Adelaide University) 12. On Saying 'Sorry': Repertoires of Apology tolÃ)