Human Resources Management in the Hospitality Industry [Hardcover]

Human Resources Management in the Hospitality Industry, 2nd Edition helps today’s hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.

Chapter 1: Introduction to Human Resources in the Hospitality Industry

Overview of Travel, Tourism, and Hospitality Organizations

Managing HR in Hospitality Organizations

HR Responsibilities

HR Challenges

HR and Ethical Concerns

HR Terms

For Your Consideration

Case Study: Apply HR Management Principles

Internet Activities

Chapter 2: The Legal Environment of Human Resources Management

Employment Law

The Government’s Role in the Management of HR

An HR Manager’s Review of Significant Employment Legislation in the United States

The International Legal Environment

The Special Role of the Hospitality Unit Manager

HR Terms

For Your Consideration

Case Study: Apply HR Management Principles

Internet Activities

Chapter 3: Human Resources Management: Policies and Procels-