I See What You Mean Persuasive Business Communication [Paperback]

Practical and innovative, this book will assist students in developing their skills in effective, influential business communication. It is replete with research-based examples, tips and exercises and covers topics such as: customizing messages to different audiences; dealing with angry employers and customers; managing speech anxiety and stage fright; increasing credibility; and creating high-impact presentations.Practical and innovative, this book will assist students in developing their skills in effective, influential business communication. It is replete with research-based examples, tips and exercises and covers topics such as: customizing messages to different audiences; dealing with angry employers and customers; managing speech anxiety and stage fright; increasing credibility; and creating high-impact presentations.The Central Leverage Points of Effective Communication
Effective Communication
Symbolically Sharing Your Personal Experience
The Search for Meaning
Symbols Get Meaning from Social Experience
When You're Afraid to Communicate
Understanding Anxiety and Fear
Managing Speech Anxiety
Action Steps You Can Take
First, People Must Believe You
Managing Your Credibility
Oral Communication
The Words You Say Are Less than 10% of the Message
Strategies for Developing Messages
What You're Going to Say
Strategies for Formatting Presentations
How You Say It
Message Delivery
Performing the Presentation
Visual Tools for Presentation
Writing Memos with High Communication Factor
Writing Reports with High Communication Factor
Writing with High Communication Factor
Becoming the Great Communicator
Some Special Words to Participants in Dr Whalen's Effective Communication Classes anlÃ)