Improving Testing Process Tools and Techniques to Assure Quality [Hardcover]

The primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term quality in testing and reviews how three business process concepts  standards, process planning and design, and continuous improvement  can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.

Foreword

Preface

Acknowledgments

Part One: The Quality Model

1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild

2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy

Part Two: Leadership

3. Leadership in Testing, Richard C. Smith

Part Four: Standards

4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp

5. The Value of Accreditation, Roger L. Brauer

6. An International Case Study of Accreditation, Peter Kronvall

7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld

8. Quality Systems for Testing, Marten Roorda

Part Four: Design and Planning

9. Designing Error-Free Processes, Rohit Ramaswamy

10. Transitioning Between Testing Contractors, Charles A. DePascale

11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer

12. Project Management and CBT Implementation: A Decision-makers Guide, Noel Albertson

Part Five: Monitoring and Improvement

13. Process Management in the Testing Industry, Rohit Ramaswamy

14. Six Sigma in Testing, David O. Anderson

15. Using Data lÈ