eBusiness & eCommerce Managing the Digital Value Chain [Paperback]

This textbook focuses on the members of the digital value chain of eBusiness and eCommerce and dedicates a separate chapter to each member part: eProducts & eServices, eProcurement, eMarketing, eContracting, eDistribution, ePayment, as well as eCustomer Relationship Management. In addition to business models and business webs, digital procurement and marketing processes are likewise addressed such as electronic negotiation processes, security questions with digital signatures, as well as electronic supplier relationship management and customer relationship management. The topics are described based on explicit procedures and descriptive examples of application. The gradual set-up of an electronic Webshop for DVDs serves as a continuous case study.

The book is directed towards students of economics at universities and technical colleges; it is also suitable for executives, project leaders, and company experts who deal with the digital value chain.?

This book focuses on the digital value chain of electronic transactions and dedicates a separate chapter to each chain element: eProducts & eServices, eProcurement, eMarketing, eContracting, eDistribution, ePayment, and eCustomer Relationship Management.

Over a decade ago, the European Union adopted a plan of action for a European information society. Internet technologies should broaden the capacity to act of organizations and of individuals, promote transnational contact and exchange relationships, and lead to an open society with cultural originality and variety. To achieve this, the opportunities and risks of utilizing electronic means of c- munication must be weighed against each other, and privacy and intellectual property rights must be protected. Due to technological development and the use of Internet technology, the productionofinformationhasgainedeconomicsigni?cance.Aninformationc- pany creates value primarily by designing, processing, and l3*