Benchmarking Theory and Practice [Hardcover]

Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.One Management Issues.- 1 The Rank Xerox experience: benchmarking ten years on.- 2 The extended enterprise: the context for benchmarking.- 3 The role of competency questions in enterprise engineering.- 4 Developing performance networks to improve the benchmarking process  action research for productivity improvement.- 5 Benchmarking  the neglected element in total quality management.- 6 The role of benchmarking in the management of change process: some reflections from the TIME GUIDE project.- 7 Benchmarking the investment process of new technology.- 8 Free trade and ecology  benchmarking as a method towards a sustainable future.- 9 From uncertainty to controllability, learning and innovation.- Two Applications.- 10 Benchmarking..........to be the best!.- 11 Internal benchmarking: identifying best practices within a global enterprise.- 12 Benchmarking in Norwegian industry and relationship benchmarking.- 13 Technological benchmarking: a case study in product development by a small manufacturer.- 14 Benchmarking for implementing a new product strategy.- 15 Benchmarking of Tandberg Data against EFQMs assessment model.- 16 Benchmarking at Bang & Olufsen A/S.- 17 Strategic performance of the production system in a machine-tool building company.- 18 Increasing dynamic adaptability through the application of benchmarking in operational navigation.- 19 Benchmarking of bid preparation for capital goods.- 20 Benchmarking in software development.- Three Modeling.- 21 How to improve company performances from outside: a benclã)