Creating the New American Hospital A Time for Greatness [Hardcover]

Transforming the American Hospital

Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults.
--Coyla Anderson, executive vice president, operations, Holy CrossHealth System

At a time when the health care industry is going through acrisis--closures, layoffs, soaring costs, dissatisfied customers,and increased turnover--some hospitals have dramatically improvedquality, productivity, and profitability. How?

They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.BUILDING A BRIGHTER FUTURE FOR AMERICAN HEALTH CARE.

Why Hospitals Fail.

Reinventing the American Hospital.

HOW THE NEW AMERICAN HOSPITAL FUNCTIONS.

Unleashing People for Contribution.

Delivering the Service Strategy.

The Quality-Productivity-Innovation Equation.

A Streamlined Management System.

Optimizing Organizational Structure.

SUCCEEDING IN ORGANIZATIONAL RENEWAL.

Leading the Transition.

Managing Wide-Scale Change and Reconstruction.

Preparing for Transformation.

Implementing the Renewal Strategy.

Accelerating the Change Process.

Driving Change with Rewards. This hands-on guidebook is full of useful suggestions for makingAmerica's hospital's the caring--and cost-effective--places theyshould be. From managing by key results areas to employeeempowerment to strategies for putting the customer first, ClaytonSherman brlS}