Management Total Quality in a Global Environment [Paperback]

This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summariesPart I: Management Today:.

1. Managers and Organizations Today.

2. The Evolution Toward Total Quality Management.

3. International Competition and Management.

4. Managerial Ethics and Corporate Social Responsibility.

Part II: Planning and Strategic Management for Customer Value:.

5. Decision Making, Problem Solving and Continuous Improvement.

6. Corporate and Competitive Strategy.

7. Customer Value Strategy.

Part III: Organizing for Total Quality:.

8. Organizational Structure and Design.

9. Managing Human Resource Systems.

10. Organizational Culture and Change.

Part IV: Behavioral Processes:.

11. Leadership.

12. Motivation.

13. Communication.

14. Teams and Groups.

Part V: Control and Systems Improvement:.

15. Statistical and Other Quality Tools for Systems Improvement.

16. Management Information Systems.

17. Managing Technology and Technological Change.

18. Oplsª