Software by Design Shaping Technology and The Workplace [Hardcover]

As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet the social demands of the workplace. This book provides an informative, cogent examination of how various social factors--such as organizational structure, workplace relations, and market conditions--together shape software developers' technical design decisions. Through a survey of major software companies and in-depth case studies of the banking, hospital, and equipment field service industries, the authors identify factors that influence specific design strategies and examine the significant consequences that engineering decisions have on users' work, workplace quality of life, and opportunities for autonomy and skill development. The book concludes with a chapter devoted to exploring how a progressive design approach can improve both the performance and working conditions of an organization. By providing an important empirical study of the social construction of technology, the authors offer an insightful understanding of the challenges inherent in effective software design. The book will appeal to professionals and students in software design, information systems management, computer science, and the sociology of work and technology.

Introduction
PART I: Structuring Technology and the Workplace
1. Social Shaping of Technology
2. Software in the Workplace
3. The Structure of Software Design
PART II: Case Studies of Software Design
4. Banking and a Tale of Two Systems
5. Field Service Systems
6. The Computer System and the Hospital
7. Software Design, Social Choices, and the Workplace
PART III: Implications for Management and for Further Research on Technology Design
8. Understanding and Managing Software
9. Social Dimensions of Software Design
APPENDICES
Appendix A: Outline of the Research Project