Learn to apply the principles of total quality management to themanagement of high-risk patients and improve quality of care,patient outcomes-and the bottom line.
Finally, a model of managed health care that resonates withphysicians and patients. A new direction for care management thatmakes sense on both humanitarian and financial grounds. --SanfordT. Kurtz, M.D., vice president and chief medical officer, LaheyClinic
An exciting, promising, practical, and brand new approach tosolving the cost/quality dilemma in managed care--high-riskpopulation health management. This well thought-out program focuseson managing patients, not physicians. --Stuart Baker, M.D.,executive vice president of clinical affairs, Voluntary HospitalAssociationOverview.
1. High-Risk Population Health ManagementComponents.
2. Segmenting the Population.
3. Information: The Right Kind, in the Right Place, in Time.
4. Structure: Building a Supportive Environment.
5. Assessing the Patient: Getting to the Heart of the Matter.
6. Formulating Care Plans: To Each According to Their Needs.
7. Renewals and Endings: Reassessment and Discharge.
8. Gauges on the Dashboard: Process and Outcome Measures.
Alternate Approaches to Medical Management.
9. Theory of the Case: Varied Ways to Identify High-RiskPeople.
10. Intervening on Behalf of the Severely Afflicted: CaseManagement.
11. Intervening by Clinical Condition: Disease Management.
12. AgAnda for the Future.
Sources and Rationale13. Total Quality Management: Concepts,High-Risk Patient Customers, Measures and Focus.