Trust and Organizations Confidence across Borders [Paperback]

An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered?Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.1. Trust Contextualized: Confidence in Theory and Practice; Bengt Kristensson Uggla, Marta Reuter and Filip Wijkstr?m 2. Currency for Europe: Monetary Solidity, Trust and Identification across National Borders; Johan Forn?s 3. Can Auditing Generate Trust? The Organisation of Auditing and the Quality of Government; Maria Gustavson and Bo Rothstein 4. From Global Consumer Power to Local Worker Power; Niklas Egels-Zand?n 5. The Certification Paradox: Monitoring as a Solution and a Problem; Ingrid Gustafsson and Kristina Tamm Hallstr?m 6. The Triumph of Feelings: On the Power of Imagery in Business; Lars Stranneg?rd 7. The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross; Pernilla Petrelius Karlberg, Maria Grafstr?m and Karolina Windell 8. Trust in the Monitoring of PlC­