Trust in Technology A Socio-Technical Perspective [Paperback]

Computer systems can only deliver benefits if functionality, users and usability are central to their design and deployment. This book encapsulates work done in the DIRC project (Interdisciplinary Research Collaboration in Dependability), bringing together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings.

List of Contributors.Introduction: A New Perspective on the Dependability of Software Systems; Graham Button.1. Trust and Organisational Work; Karen Clarke et al.2. When a Bed is not a Bed: Calculation and Calculability in Complex Organizational Settings; Karen Clarke et al.3. Enterprise Modeling based on Responsibility; John Dobson and David Martin.4. Standardization, Trust and Dependability; Gillian Hardstone et al.5. 'It's about Time': Temporal Features of Dependability; Karen Clarke et al.6. Explicating Failure; Karen Clarke et al.7. Patterns for Dependable Design; David Martin et al.8. Dependability and Trust in Organizatinal and Domestic Computer Systems; Ian Sommerville et al.9. Understanding and Supporting Dependability as Ordinary Action; Alexander Vo? et al.10. The DIRC Project as the Context of this Book; Cliff B. Jones.This book encapsulates some work done in the DIRC project concerned with trust and responsibility in socio-technical systems. It brings together a range of disciplinary approaches - computer science, sociology and software engineering - to produce a socio-technical systems perspective on the issues surrounding trust in technology in complex settings. Computer systems can only bring about their purported benefits if functionality, users and usability are central to their design and deployment. Thus, technology can only be trusted in situ and in everyday use if these issues have been brought to bear on the process of technology design, implementation and use. The studlc-