Focused Operations Management shows how to do much more with existing resources in terms of throughput, response time and quality. It provides a system view and will touch upon performance measures, operations management, quality, cost-accounting, pricing, and above all, value creation and value enhancement.
Preface vii
Acknowledgments xi
About the Authors xiii
Part I: The Dynamic Management Environment
Chapter 1. The Modern Business Environment 3
Chapter 2. Principles of Management in the Dynamic Environment 11
Chapter 3. The Pareto Rule, the Focusing Table, and the Focusing Matrix 27
Part II: New Approaches in Management
Chapter 4. Managing the System by Its Constraints 43
Chapter 5. Management by Constraints in a Bottleneck Environment 71
Chapter 6. Managing by Constraints When the Market Is the Constraint 95
Chapter 7. Focused Current Reality Tree 115
Chapter 8. Resolving Managerial Conflicts 127
Chapter 9. The Efficiencies Syndrome 137
Chapter 10. Evils of Long Response Times 143
Chapter 11. Reducing Response Times 157
Chapter 12. The Complete Kit Concept 187
Chapter 13. Performance Measures and Managerial Control 201
Chapter 14. The Effects of Fluctuations, Variability, and Uncertainty on the System 215
Chapter 15. Evils of Traditional Cost Accounting 233
Chapter 16. Marketing, Costing, and Pricing Considerations in Decision-Making Processes 241
Chapter 17. Quality Management and Process Control 261
Part III: Strategy and Value Creation
Chapter 18. Strategy, Positionil³°
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