Communication Basics for Human Service Professionals [Paperback]

Over the past two decades, great strides have been made in the development of communication frameworks, information theory, communication skills and techniques for problem solving. This volume brings these developments to the attention of human service practitioners and students and provides a foundation in communication principles and skills. Focusing on the basic knowledge and skills necessary for effective interviewing, the authors cover such basic topics as awareness, self disclosure, giving and responding to feedback, listening, non-verbal messages, problem solving and conflict resolution.Over the past two decades, great strides have been made in the development of communication frameworks, information theory, communication skills and techniques for problem solving. This volume brings these developments to the attention of human service practitioners and students and provides a foundation in communication principles and skills. Focusing on the basic knowledge and skills necessary for effective interviewing, the authors cover such basic topics as awareness, self disclosure, giving and responding to feedback, listening, non-verbal messages, problem solving and conflict resolution.Introduction
The Awareness Wheel
Expanding Awareness of Others
Helping Others to Self-disclose
Styles of Communication in Helping
Non-verbal Communication
Managing Disagreements and Conflicts
Reassuring, Advising, Informing, Directing and Ordering
Confronting, Complimenting, Interpreting, and Closing
Communication with Special Populations
Communication Around Sensitive Topics