Plan for optimum performance.Introduction 1
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
Why A Second Edition?
2 The Big Picture 5
The Performance Management Cycle
The Real Purpose Of Performance Evaluation
Types Of Performance Evaluation
The Tremendous Benefits To Gain
Forms (And Formalities)
The Performance Evaluation Model
3 Collect And Select 21
Gather Information From As Many Resources As Necessary
Brainstorm Descriptions Of Performance
Choose Substantive Data To Record
4 Describe And Document 37
Describe Performance With The Write Stuff
Connect Behaviors, Impacts, And Examples Following The 2.5 Rule
Fit Descriptions Into Your Form
5 Develop And Review 59
Identify Opportunities For Employee Growth
Draft Employee Development Profiles To Enhance Performance
Seek Support From Your Organization
6 Conduct And Summarize 77
Create A Comfortable Environment
Share Highlights To Build Understanding And Appreciation
Finalize Commitments And Collaborate Toward Mutual Goals
7 Corrective Actions 91
Administer Progressive Performance Counseling
Consider A Standard Process For Corrective Action
8 Summary 103
Appendix Reference Material And Reproducible Forms
PAUL J. JEROME is VP of Richard Chang Associates, Inc., a diversified organizational improvement consulting and publishing firm based in Irvine, California. He is an experienced managementl.
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