Conflict First Aid [Paperback]

How to manage disputes and personality clashes before they create major problems for the business and relationships. How to set and maintain standards, manage disagreements and discipline. Getting the balance right so that negative issues are addressed in a proportionate way before the damaging effects of conflict (or suppressed conflict) arise Controlling emotions so that a professional and effective resolution can be found. New managers who are unsure of how to handle disputes/disagreements should be especially interested in this work. Also,Owner managers of organizations, particularly family businesses or charities, where personal relationships (need to be liked/positive) may negatively impact business productivity.