Conflict and Crisis Communication Principles and Practice [Paperback]

Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.

By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in the field, this book proves to be a practical, comprehensive and up-to-date resource. Discussion of relevant past incidents  such as the 1993 WACO siege in the United States  is used to enhance learning, whilst an examination of the application of critical incident management to individuals with mental disorder offers groundbreaking insight from clinicians working in this area.

Conflict and Crisis Communicationis an excellent source of reference for national and international law enforcement agencies, professionals working in forensic settings, and also postgraduate students with an interest in forensic psychology and forensic mental health.

1. Conflict and Crisis Negotiation: The Negotiated Resolution Model by Gregory M. Vecchi  2. Negotiation: Principles and Theoretical Underpinnings by Neil Gredecki  3. Crisis Situations: Communications, Goals, and Techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. Van Hasselt  4. Application of the Critical Incident to Mental Illness and Cognitive Impairment: Considerations and Implicationsby Carol A. Ireland  5. Application of the Critical Incident to Personality Disorder: Considerations and Implications by Carol A. Ireland  6. Ethical Considerations inl/