Language, Bureaucracy and Social Control [Paperback]

Language, Bureaucracy and Social Controlexplores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.



Foreword
Acknowledgements

1. Language, bureaucracy and social control
Bureaucracy
Bureacracy and social control
Language and bureaucracy
Synopsis

2. Bureaucratisation and debureaucratisation in contemporary society
Introduction: what discourse practices are construed as bureaucratic?
Bureaucratisation and debureaucratisation
Changing discourse practices as action and as process
The analysis of language use
The language-situation dynamic
Social control as an area of struggle
Conclusion

3. The pragmatics of information exchange in bureaucratic discourse
Introduction: information exchange as a focus of study
Bureaucrats seeking information and clients giving it
Interpreting information exchange in pragmatic terms
Reversing the roles: clients seeking information and institutions avoiding giving information
Conclusion: regulated information exchange and social control

4. Role behaviour in discourse
Introduction
Modes of talk and multiple role behaviour
Discourse roles
Shifting role relationships and the construction of social identities
Role perception in discourse
Conclusion&llÃ*