Manage IT Organizing IT Demand and IT Supply [Paperback]

Preface. Introduction.- Part 1: IT Management: The Basis.- Part 2: Traditional IT Management: Organizing Demand and Supply.- Part 3: Controlling IT Facilities.- Part 4: Aspects of IT Management.- Part 5: IT Management Tomorrow.- Appendix A: Short Case Studies about the Contents of a Chapter. Appendix B: Extended Case Studies for Group Assignments. Appendix C: Concepts and Abbreviations. Appendix D: Literature. Appendix E: Explanation ITIL Service Delivery and Service Support Processes. Appendix F: Levels at Which the IT Supply and Demand Organization can Operate (Giesberts (2000)). Appendix G: Relevant Websites.- Index.

From the reviews:

This book discusses IT supply and demand, analyzing functional requirements and operational processes, using methods such as those defined in the IT infrastructure library (ITIL). & This book will be useful for understanding the key concepts behind modern service-oriented IT organizations. & In a nutshell, this is a good book and a good starting point for learning more about modern customer-oriented processes and service delivery. (Alessandro Berni, Computing Reviews, April, 2006)

Hardly any competitors on this market that cover the full spectrum of IT management

Professional translation of a recent (November 2004) book reaching its fifth edition in seven years' time in the Dutch market

Book supplies rich case material

This reference divides its coverage into five closely examined sections: 1) IT management tasks, and the importance of transparent IT architecture to meeting functional and performance demands; 2) Traditional IT management, discussed in light of current methods and standards; 3) Controlling IT, both from internal and customer care perspectives; 4) financial, personnel, legal and security aspects in IT, including service agreements and standardization. The final section discusses the future of IT. Thel³E