Managing Change in IT Outsourcing Towards a Dynamic Fit Model [Hardcover]

Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. Reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.List of Tables List of Figures Acknowledgements Introduction Managing Change Preliminary Research Case Study: Domestic Provider Case Study: Offshore Provider Case Study: European Provider Case Study: Global Provider Cross-case Analysis Quantitative Results Conclusion Annexes References Appendix A: Research Methodology Appendix B: Preliminary Research: Overview of Interviewees Appendix C: Preliminary Research: Interview Questions Appendix D: Main Research: Overview of Interviewees Appendix E: Main Research: Interview Questions Appendix F: Main Research: Interview Extracts Appendix G: Survey Questions Summary Index

'Many books have been published on IT outsourcing; however, the vast majority of them assume a client perspective, shedding little light on how IT providers develop their strategies and compete in this fast growing industry. Based on original research and his extensive experience in the outsourcing industry, Albert Plugge offers in this book a detailed account of the provider side in IT outsourcing relationships. This book is a must read for managers and executives from the client, provider and intermediary organizations attempting to strike a 'win-win' outcome.'

Prof. Dr. Ilan Oshri, Loughborough School of Business and Economics

'Based on actual case studies and extensive research, Albert Plugge has produced a valuable resource for continuously adapting outsourcing services to changing internal and external conditions in the client organization. One of the enduring challenges of outsourcing relationships for the past twenty-five years is how to provide sustained business value as the market condils"