Managing Performance in the Public Sector [Paperback]

Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations.

Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include:

• more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities
• a whole new chapter on the dynamics of performance management; answering the questions  how do PM systems evolve? Which effects will dominate in the long run?
• many extra recommendations for making PM attractive for managers.

An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.

 Part 1:  1. An Introduction to Performance Measurement  2. The Perverse Effects of Performance Measurement  3. The Dynamics of Performance Measurement: Five Laws  Part 2:  4. Design Principles for Performance Measurement  5. Trust and Interaction  6. Content and Variety  7. Dynamics: Towards Lively Performance Measurement  Part 3:  8. Conclusions and Three Paradoxes

'A clear set of principles, but not instructions, for how to use performance measurement effectively. Managing Performance in the Public Sectorshould certainly be on the reading list of senior policy makers at national and organizational level.'- Local Government Studies

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