The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down. - Robert I. Sutton, Stanford Professor and author ofThe No Asshole Rule
A must-read for every leader in their field. - Daniel H. Pink, bestselling author ofTo Sell is HumanIncivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
Christine Porath covers major issue facing businesses and society today. In MASTERING CIVILITY, learn what incivility is costing leaders and organizations and what to do about it. Along with being a fascinating read, this book offers the key to a healthier, happier, more productive workplace, better customer relationships, and higher profits.
Marshall Goldsmith, the Thinkers50 #1 Leadership Thinker in the World In her important new book, Christine Porath incisively explores the epidemic of incivility that has infected our workplaces and ll³
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