The Mediation Process Practical Strategies for Resolving Conflict [Paperback]

For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

• Includes expanded information on the latest approaches for providing mediation assistance
• Features comprehensive guidelines for selecting the right strategy for both common and unique problems
• Utilizes updated, contemporary case studies of all types of disputes
• Offers expanded coverage of the growing field and practice of intercultural and international mediation

Preface ix

Part One: Understanding Disputes, Conflict Resolution, and Mediation 1

1 Approaches for Managing and Resolving Disputes and Conflicts 3

2 The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures 19

3 The Practice of Mediation 61

4 Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration 106

5 Negotiation and Conflict Resolution 169

Part Two: Laying the Groundwork for Effective Mediation 179l³³