On Quality By Design [Hardcover]

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality.
Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics.
The author gives new emphasis to setting quality goals, planning in multifunctional processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.J. M. Juranis the founder and Chairman Emeritus of Juran Institute, Inc. He is the author ofJuran on Planning for QualityandJuran on Leadership for Quality(both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.Chapter 1

How to Think About Quality Planning

Purpose of This Chapter

This chapter explains why a book on quality planning is needed. It describes quality planning as a basic managerial process. It also shows the relationship of quality planning to the overall way in which companies manage for quality.

Why a Book on Quality Planning?

There are persuasive reasons for a book on quality planning. During the 1960s and 1970s many domestic U.S. companies lost their quality leadershilCï