Performance Measurement Linking Balanced Scorecard to Business Intelligence [Hardcover]

Business Intelligence (BI) and Performance Management (PM)  the development and delivery of business insight for users and the management of execution based on that insight  are two solution-types that promise to bring great value to enterprises. Yet most organizations havent yet realized the elusive bene?ts of these two important disciplines. The reasons for this are manifold. However, the primary causes are the culture of the organization and it leadership. This is a topic, which Ive addressed at length in my latest book: Pro?les in Performance  Business Intelligence Journeys and the Roadmap for Change. The culture and leadership of the organization determines the importance and strategic intent surrounding the use of BI and PM. Sadly, most organizations lack the motivation to embrace transparency and accountability  or to align with the strategy of the organization  enabling execution and coordination in unison with the mission. However, once an organization and its leadership are ready to take a step towards real change  creating an environment of openness, sharing and alignment  with BI and PM as its centerpiece  the next question then becomes one of how and where to begin? Even with great strategic intent, missteps in the development and deployment of BI and PM and can cause disillusionment and disappointment  lending support to the naysayers of the organization  and leading to failure and abandonment of these critical programs.

This rigorous book describes in a precise but practical way the most recent developments in performance measurement and the relative Performance Measurement Systems (PMS). Illustrative case studies are included to assist the reader.

Business Intelligence (BI) and Performance Management (PM)  the development and delivery of business insight for users and the management of execution based on that insight  are two solution-types that promise to bring great value to enterprises. Yet most organizations havenlÃÈ