Performance Through Learning [Paperback]

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes:

*An overview of theory
*Case studies and practitioner stories from a range of KM initiatives
*Tools and techniques for implementing an effective KM strategy.

Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sectorForeword; Preface; Acknowledgments; Part I: Overview; The Knowledge Management Mandate: Performance through learning;A framework for performance; Going Deeper: Elements of Knowledge for Action to produce results;Putting theory into practice: Sensemaking levers create a culture for learning; Putting theory into practice: Structuring levers that support learning actions; The bottom-line: Measuring knowledge management initiatives; Part 2: Case studies; British Petroleum's KM Journey: A decade of change; KM in the Aid & Development Sector: A case study in implementation at Tearfund; KM in Business Performance at BP Well engineering; Implementing KM within DeBeers; Knowledge Fuel of fighting fires: Knowledge Capture at Ukuvuka, a Government, Business & Community Partnership; Where did we start? Building our own Knowledge Park at Old Mutual;Generating capabilities in communities of praclcl