Professional Communication in International Settings [Paperback]

In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions.

• Proposes a new approach to intercultural communication.
  
• Includes training material that illustrates how to effectively develop intercultural communication.
  
• Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.

List of Figures.

Preface.

1.Analyzing Communication in the International Workplace.

2. The Telephone Call: When Technology Intervenes.

3. The Resumé: A Corporate Trojan Horse .

4. The Presentation: From Dale Carnegie to Ananova the Avatar.

5. The Meeting: Action or Ratification?.

6. The Reflective View: Seeing Ourselves as Others See Us.

Appendices: Reflective Self-Assessment.

1: The Communication Display Portfolio Exchange Planner.

2: Presenting Across Cultures.

3: Suggestions for Users.

Further Reading.

References.

Index.

The Scollons have long been leaders in the field of intercultural communication. Now Yuling Pan brings her extensive research and consulting experience to join with them in providing a theoretically sound, methodologically rigorous, and eminently practical approach to business communication in an international environment. Their 'three-cultures' exchangelӣ