Public Administration Reformation Market Demand from Public Organizations [Hardcover]

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.

Public Administration Reformexamines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.

1. Introduction: Markets and Public Administration Sanjay K. Pandey, Yogesh Dwivedi, Mahmud A. Shareef, and Vinod Kumar  Part 1: Market Demand, Market Ideology, and Public Organizations  2. Citizens in Charge? Reviewing the Background and Value of Introducing Choice and Competition in Public Services Lars Tummers, Sebastian Jilke and Steven Van De Walle  3. The Sound of Silence: Silent Ideologies in Public Services Wouter Van Dooren, Cor Van Montfort and Ank Michels  4. Control or Collaboration? Market Pressures, Management Reform, and the Evolving Role of the Central Budget Office Justin Marlowe and Robert Nye  5. Trustworthiness of Public Service Kaifeng Yang and Lucky G. Anguelov  6. A New Agenda for Public Organizations: l£-